FAQ

THE BASICS | COACHING | BOOKING | PAYMENT | GENERAL | BOX LEAGUES | SOCIALS | WHATSAPP | PADEL LEVEL

THE BASICS

How do I get started

Anyone can sign up on a pay-and-play basis and then book a court to play with friends and family or join a social or coaching session.
If you wish to become a member fill out our membership form (optional).

  1. Download the app. Just search for Sevenoaks Padel. Alternatively, click “book” on the main menu of the Sevenoaks Padel website.
  2. Socials, coaching and courts are all booked in our app or via the website.
Where are you?

The club is located at Polhill Garden Centre on London Road near Sevenoaks in Kent. The postcode is TN14 7AD. Knockholt (1.7 miles) and Sevenoaks (4.5 miles) are the nearest train stations.

How do I join? What memberships are there?

Please check out the join page for details. Please note the Grand Gancho membership is no longer available.

How do I add juniors/children?
  1. Children over 13 can have their own login and register like everyone else.
  2. Children under 13 can be added to your membership so that you can add them to games and activities. Go to your profile and click “switch to another user” then “add family member” fill in the details (phone and email are not necessary as it is a connected account).
Can I hire rackets and balls?

You can hire rackets and buy balls using our vending machine. You will pay at the machine. Please see our how to videos for how to use the vending machine. For intro to padel sessions, kit will be included. 

How much does it cost?

For pay and play prices per person per hour start at £6.85 off-peak and £8.70 peak. There are memberships that will provide discounts and enable you to book further in advance please see the join page for more information. 

The price of our group session varies depending on the activity, but a standard 60min coaching session costs £16. These can be booked on the website or the app. 

Private coaching depends on the number of people. For one person it is £55 per hour off peak and £63 per hour peak. For four people the total is £72 off-peak p/h and £80 peak p/h (£18 per person off-peak p/h and £20 per person peak p/h).

Are there any rules on footwear and court usage?

Please do not climb over the net, it is a sure way to get injured and stretch the net cable.

If you hit a ball into a muddy area (West field or South tree area) – please leave it and claim a replacement from us. Alternatively, retrieve it after your game once you have changed shoes.

What do I do if I see something that needs attention?

Maintenance: if you see something that doesn’t look right please let us know (a stitch in time…).

What are the peak and off-peak times?

Off-Peak weekday 06:30-17:00

Peak weekday 17:00-23:00

Off- Peak weekends: 17:00-23:00

Peak weekends: 06:30-17:00

COACHING

What coaching do you provide?

For the most up to date information on times and bookings please check the app or website (click on book in the top menu).

If you are completely new to padel we recommend our Intro to Padel session where we walk through all the rules and the basics of the main shots and tactics. For this session balls and rackets are included.

For those that have played before but still are yet to get the hang of it all we have beginner coaching. The next step up is improver. We also have intermediate coaching for those already playing to a decent standard. For more details on levels please see the end of this page.

We also provide private coaching email us to arrange a session.

How much does coaching cost?

An intro to padel session is £16 per hour for a group session. Group coaching starts at £16 per person per hour and you book on the website or app. 


Private coaching depends on the number of people. For one person it is £55 per hour off peak and £63 per hour peak. For four people the total is £72 off-peak p/h and £80 peak p/h (£18 per person off-peak p/h and £20 per person peak p/h).

BOOKING

How do I book and arrange a match?

You can download the app (search Sevenoaks Padel) or click book on the website.

There are two options:

  1. Book a court and select the players you are playing

  2. Arrange an open match and invite others to join

Bookings – the whole court is paid upfront by the person booking. Please select your players if they are members to get their member rate. If you don’t select this upfront it can’t be changed. Players can reimburse the booker via a “Balance Transfer” in the App (or bank transfer, cash on the day or a beer). Please note, players cannot be added afterwards, so add other members as friends before booking a court.

Matches – we are part of the “Play! System”. Create a new Match or join one. Matches automatically split the cost. Players joining a Match will need to pay their share upfront.

There are three options:

Open: Matches are by default “Open” and anyone on the app can join. Set the level range to ensure similar abilities. 

Friends: Alternatively restrict it to your “Friends” by selecting the checkbox. “Friends” means it is visible to your friends as per their membership privileges.

 

Private: Alternatively restrict it to specific people by selecting the checkbox.
“Private” means you have to “share” the match (DM via email/WA) and each person has to accept and then pay.

Will there be a limit on the number of open bookings per person?

We will need to assess how things go. We do have some limits in mind but if the courts aren’t busy we’d love people to play all day. What we don’t want is members booking lots of times and then cancelling. So there will be cancellation policies in place.

Are the courts booked in 1 hour intervals?

Courts can be booked in 60/90/120 minute blocks. Note that all bookings after 5pm are 90 minute slots by default.

NON ATTENDANCE

  1. Should a customer not be able to attend a booking/open match/activity (including all forms of coaching and socials), they must make every effort to find a replacement. If no one has responded to their request for substitution, they are still expected to attend the booking.
  2. ⁠If they cannot attend the booking/open match/coached matchplay, the customer will assume the full court cost.
  3. In the event that the customer cannot make a booking/social/coached matchplay, but a member of 7oaks Padel staff can fill in their space, the customer will cover the member of 7oaks Padel staff’s time in addition to their individual court cost. This will be added as a debt to their app account.
  4. If the customer cannot attend a group coaching session, they will pay for their individual cost.

PAYMENT

How does the payment work?
Once you have registered for the app or via the main menu on the website (sevenoakspadel.co.uk) you can add money to your wallet or use a bank card to pay for courts and activities. 
To add money to your balance, follow these steps:
Click on your Profile > Balance > 3 dots > Balance recharge > choose the amount (click “add £24 to balance” for the full dropdown list)..
If I am a member and book the court, do I pay the full amount and collect from the others privately?

Everyone in the club has to sign up to the app or via the main menu on the website (sevenoakspadel.co.uk). So, when you book a court, you assign it to your other 3 padelistas (you have to be friends), and it calculates the amount they owe depending on their membership. They can then transfer the amount to you directly or use the app/website to send the money to your wallet.

Everyone’s cost will be split, and that split depends on their membership.

Is there a direct debit option for installments?

No this is all done on cards.

GENERAL

When do you plan to build the additional courts?

Our 6 indoor courts are under construction and are set to be ready to play on very soon..

I am the only one who plays in my friend group, how do I make a 4?

We have a great community of padel enthusiasts who would be keen to play with someone new! A lot of the time there will be a spare space you can fill. The App provides for “Open Matches” where you can join others or book a court and allow others to join you. You can share the open match with the WhatsApp community to help fill the spaces.

What is your cancellation policy?

You can cancel a booking online at any time.If you cancel more than 48 hours before play, any money paid will be credited to your club wallet. If you cancel within 48 hours of play, no refund or credit will be given. In cases of inclement weather, any credit is at the discretion of the Club.

BOX LEAGUES

How do the box leagues work?
I need a partner how do I go about finding one?

Layout:

 

  1. The leagues run throughout the year. Each league takes approx 6-8 weeks.
  2. We have a mixed league and club league (men + women) 
  3. You are allowed to enter more than one league, but not more than once in each.
  4. Pairs will need to play their games for typically 6 weeks (which may differ in length depending on the number of pairs).
  5. Match results should be logged once the game has finished

If you need a partner, contact one of the WhatsApp Admins! We will run find a partner session to try and help as well.

How do I register for box leagues?

Registration forms are released prior to each box league season. Please keep an eye on our communication channels for the sign up form.

SOCIALS

What is Padel Friday?

WHATSAPP

Our socials started on a Friday but have now expanded to being multiple sessions over the course of a week. Socials are split into beginner + intermediate – 90 min slots for 12 people with constant gameplay

We have set the minimum level to 1.75 for the standard social.

We provide new balls for each social and you do not need to arrange a partner as we will team you up on the day.

How do I sign up for a social?

This is all done through the app (search for Sevenoaks Padel in your app store). Alternatively click on book on the Sevenoaks Padel website.

Which WhatsApp group should I be on?

We have created a WhatsApp community for padel enthusiasts in Sevenoaks and surrounds. The WA groups are used to organise games, discuss padel and connect with other players. Below is a summary of the groups we run and their purpose. Register with us to sign up!

Sevenoaks Padel (7oP) Community
For those unaware, we have several other WhatsApp groups specifically designed for different aspects of the club. They can all be found in the 7oP community via clicking the “Club Update” title of this chat.
*Club Update 1 and 2*: all important messages from the club to everyone (broadcast only).
*App Help & Feedback*: for all your questions related to 7oP. For any general queries, always @7oaks Padel so the team can respond.
*General Chat*: for messages that are applicable to everyone in the club. Match links only within 24h of the match.
*Levelled Chats*
If you are looking for a game or have booked and are looking for players
*Beginners 1-1.75*
*Improvers 1.75-2.5 Intermediate 2 – 3.5 Advanced 3.5 – 5*
*Ladies*
*Coaching* – all things coaching related
*7oP Socials and Friendlies* – for all news related to the socials, and a group to post friendly matches
*Off Topic* – for everything NOT padel/club related, and for selling 2nd-hand rackets

PADEL LEVEL

How do I get a padel level to start?

To gain an initial level on the app you can join a leveling session. Following this, you will be able to join activities and matches that are at the right standard for you.

How does my level change?

In order to build your level, match results will need to be logged on PadelLevels, which runs a dynamic rating system. Your level will change organically through this system.

You can find out more here: https://app.padellevels.io/dashboard

What is the difference between the levels?

A guide to padel levels is below:

Source :iPadel